ISO 27001 CERTIFIED · USCIS E-VERIFY+ ACTIVE
Trust Layer // Refund

If you're not satisfied, we refund. Period.

Payment should follow value. If our work didn't meet the standard we promised, request a refund within 30 days — no escalation, no negotiation, no retention scripts.

Approval Rate
100%
Avg. Processing
3.2 days
Refunds (YTD)
37
Satisfaction Score
98.4%
Eligibility

What's covered

  • →Resume engineering services — full refund within 30 days of delivery.
  • →Placement coaching packages — pro-rata refund on unused sessions, any time.
  • →Enterprise retainer arrangements — refunded on contract-defined milestones.
  • →Any service where the quality fell short of agreed scope.
Process

How it works

  1. 01
    Request
    Email refunds@alpha-beta.io or submit via Client Portal.
  2. 02
    Acknowledge
    Confirmation within 1 business day — no questions asked.
  3. 03
    Process
    Refund issued to original payment method in under 5 business days.
  4. 04
    Close
    You receive a closure ledger with full audit trail.
Transparency Ledger

Every refund requested has been approved.

We publish our approval rate quarterly. Since founding, we have approved 100% of refund requests received — because if you asked, the work didn't meet the bar.

FAQ

Common questions

Do I need to justify the request?
No. Stating that you are not satisfied is sufficient.
What if I'm partway through a service?
Pro-rata refund on unused work, full refund on completed work that fell short.
How is the refund delivered?
Original payment method, in the original currency, within 5 business days.
Is there a refund cap?
No cap. Full service value is refundable within the eligibility window.